Effective Date: 19 Nov 2024
IE (Traitors Live Experience) Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and events.
By using our website or services, you consent to the data practices described in this policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We may collect and process the following types of information:
a. Personal Data You Provide
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit or debit card details when purchasing tickets or merchandise.
- Communication Records: Messages sent via our contact forms, customer service, or email.
b. Automatically Collected Data
When you visit our website, we may collect:
- Technical Information: IP address, browser type, and version, operating system, and platform.
- Usage Data: Information about your browsing behavior, such as pages viewed and time spent on our site.
c. Third-Party Data
We may receive information about you from third parties, such as ticketing platforms or social media platforms, when you engage with us through these channels.
2. How We Use Your Information
We use your information to:
- Process ticket purchases and provide event access.
- Send updates, promotional materials, or service-related communications.
- Improve our website, events, and services through analytics.
- Respond to customer inquiries and provide support.
We will only use your information for the purposes for which it was collected, unless required otherwise by law.
3. Sharing Your Information
We may share your data with:
- Service Providers: Such as payment processors, email marketing platforms, or customer service tools.
- Event Partners: Where necessary to facilitate your experience.
- Legal Authorities: If required by law, regulation, or legal process.
We will never sell your personal data to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyse website performance. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your information. However, no online system is 100% secure, and we cannot guarantee the security of your data.
6. Your Data Rights
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise your rights, please contact us at hello@thetraitorslive.co.uk.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
IE (Traitors Live Experience) Limited
Email: hello@thetraitorslive.co.uk
